Policies

Cooking Round the World

Pre-recorded classes

  • The link to the pre-recorded classes will be emailed to the family less than 48 hours after they were ordered.

  • If a parent is ordering 10 pre-recorded classes, they are entitled to view the classes for a month’s period of time. If the classes were ordered mid-month, the family is entitled to view the classes into the next month. There is no viewing pre-recorded classes after a month’s period of time.

  • No refunds

Zoom Cooking Classes and Zoom Camp

  • Registration must be made online. No phone registrations will be taken.

  • A recipe book will be sent to the family prior to the start of classes. This will enable a family to buy the ingredients prior to the start of class

  • If registration takes place after 5 pm on the Friday before class starts a recipe book will be sent to the family first thin on Monday morning

  • If a family begins a 5-pod series and doesn’t want to/can’t continue, doesn’t like the teacher, doesn’t like the food, there are no refunds

  • There is no transferring the class to another family if the enrolling family chooses to stop the class

  • If there are fewer than 6 sign ups, the class will be cancelled and the family can choose whether to enroll in another program and money will be transferred over, or to be refunded. Refunds will be processed, 48 hours after a family chooses to be refunded. The refund will appear on the credit card 5 – 10 days after the refund is made.

No refunds unless class is cancelled.

​Lollypop Homework Help​

  • Registration for the month must take place 7 days prior to the commencement of a tutoring session.

  • Registration must be made online. No phone registrations will be taken.

  • Payment for the month of tutoring must be paid for all at the same time. No partial payments accepted.

  • If a family registers after the 7 days for the 3-1 tutoring, we will do everything possible to accommodate but the family may have to take/pay for 1-1 tutoring.

  • If a family requests a specific tutor, we will do everything possible to accommodate the request but no guarantees for the same tutor are given.

  • If a family doesn’t like the tutor, we will do everything possible to accommodate the substitution. However, that may take a week to process, and the family may need to change the selected timing.

  • We will do everything possible to place 3-1 tutoring pods with children in the same grade, however, there may be an occasion where your child will be placed with a child in a grade higher or lower than your child. Your child will continue to get excellent tutoring services. No refunds.

  • Complaints about tutors should be made in writing and sent to stefenthompson@gmail.com.

  • A “Good job” lollypop will be mailed to the child at the end of the month. It should arrive less than 1 week prior to the end of the month.

  • No scholarships offered.

  • No refunds

Cancellations and Refunds

 * If you register for a camp or class and your child is unable to attend, and it’s 30+ days prior to the start day of the camp or class, you are entitled to a full refund. You will either be refunded through Stripe.

* If you register for a camp or class and your child is unable to attend, and it’s 14 days prior to the start day of the camp or class, you are entitled to a half refund. You will either be refunded through Stripe. 

Accidents and Injuries

 

  • There is always a possibility that accidents will happen when cooking. Cooking Round the World reviews best practices with children on the first day of class, giving safety instructions about knife and heat safety and using sharp cookware. Despite the cooking demonstrations and warnings, parents should note that in signing up your child it is possible for an accident to take place.

  • Parents with children who are accident prone, can’t safely reach the stove, are fragile, have learning or physical challenges, or are under 7, may want to consider supervising their children’s cooking practices. If a child has any of the above characteristics and the parent is unable to oversee a child’s cooking, Cooking Round the World recommends the child not take the class until the parent can provide supervision.

  • While we sympathize with children experiencing any accident, Cooking Round the World cannot be held responsible or liable for the expenses that may incur when a child needs medical attention from a cooking accident.

Cooking Round the World is a nut-free program. We use no peanuts or tree nuts in any recipe. 

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